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1. Fortinet support contract registration cli update#
2. Fortinet support contract registration cli trial#

Use the CLI command diagnose sniffer to perform packet capture. If you suspect that a device on your network is interfering with connectivity, you can analyze traffic and verify that the FortiMail unit is sending and receiving traffic on the required port numbers. Intermediary firewall devices must allow the FortiMail unit to use UDP port 53 to connect to the FDN. For more information, see “Configuring push updates” on page 241. You must also configure “Use override push IP”. If there is a NAT device installed between the FortiMail unit and the FDN, you must configure it to forward push traffic (UDP port 9443) to the FortiMail unit. Satisfy all requirements for scheduled updates (above). For more information, see “Verifying connectivity with FortiGuard services” on page 237. You might need to override the FortiGuard server to which the FortiMail unit is connecting, and connect to one other than the default server for your time zone. For more information, see the FortiMail CLI Reference. If your FortiMail unit connects to the Internet through a proxy, use the CLI command set system autoupdate tunneling to enable theįortiMail unit to connect to the FDN through the proxy. Intermediary firewall devices must allow the FortiMail unit to use HTTPS on TCP port 443 to connect to the FDN. For more information, see “Configuring the time and date” on page 265. Table 66:FortiGuard connectivity requirements scheduled updatesĬonfigure the system time of the FortiMail unit, including its time zone. If you have satisfied these requirements, verify that you have also satisfied the requirements specific to the type of connection that is failing, listed in Table 66. To check DNS resolution of the FortiGuard antivirus service, use:Įxecute traceroute where is one of the FortiGuard servers.

To check DNS resolution of the FortiGuard antispam service, use:Įxecute nslookup name You can verify that you have satisfied DNS and routing requirements by using the following CLI commands. For more information, see “Configuring static routes” on page 258.

Fortinet support contract registration cli trial#

Obtain a trial or purchased service contract for FortiGuard Antispam and/or FortiGuard Antivirus, and apply it to your FortiMail unit.Register your FortiMail unit with the Fortinet Technical Support web site.For details on verifying FDN connection, see “Verifying connectivity with FortiGuard services” on page 237.įor all FortiGuard connection types, you must satisfy the following requirements: The FortiMail unit cannot connect to the FDN servers to use FortiGuard Antivirus and/or FortiGuard Antispam services.įortiGuard Antivirus and FortiGuard Antispam subscription services use multiple types of connections with the FortiGuard Distribution Network (FDN).

Fortinet support contract registration cli update#

This is due to some services not having yet been registered on the FortiGate or if the Fortigate does cannot contact the Fortinet Distribution Network (FDN) server so it can update its contract (s). R egister with FortiCare before activating FortiGate Cloud.Troubleshoot FortiGuard connection issues Problem The message 'Attention: Device registration Incomplete' may appear when logging to a FortiGate running FortiOS 4.0 or above. To activate FortiGate Cloud and register with FortiCare at the same time:Ģ) In the FortiGate Cloud widget, select 'Not Activated' and 'Activate'.

The CLI can be used to activate FortiGate Cloud without registration, or with a different FortiCloud account. If a different FortiCloud account was already used to activate FortiGate Cloud, then a notification ask to migrate to FortiCloud is shown in the GUI after upgrading FortiOS. If a FortiGate is registered in FortiCare using a FortiCloud account, then only that FortiCloud account can be used to activate FortiGate Cloud. If the FortiGate is not registered, activating FortiGate Cloud will force to register with FortiCare. The FortiGate Cloud setup is a subset of the FortiCare setup. With FortiCloud, FortiGate supports a unified login to FortiCare and FortiGate Cloud. This article describes the basic steps to register a FortiCloud account.